will massey

8

Completely incompetent! Take your business elsewhere. State farm is not a "good neighbor". They are one of the worst "neighbors" I've ever had. Don't waste your premium payments with this company!

Lisa Newman

10

On 2/24, I signed up for State Farm home and auto insurance at David Penning’s office, 2962 Robbins Ave., Philadelphia, PA 19149. Spaso provided quotes, including the Drive Safe & Save discount. My first auto payment was $202.02 for 2 cars. In March, I canceled the Drive Safe & Save and spoke with Holly, who informed me Spaso no longer worked there due to his lack of insurance knowledge. She gave me new pricing, and I asked her to ensure the price change was accurate to avoid billing surprises. However, my billing increased in March, April, and May. Holly later discovered the discount was only removed from one car and couldn’t explain the increases. She said David Penning would contact me. When I spoke with him, he confirmed Spaso had made errors and Holly couldn’t address my policy issues. Despite this, the policy is set to increase again in June, and the discount hasn’t been removed from the second car. Dave was unwilling to resolve the issue, claiming there was nothing he could do. I feel misled and lied to, and this office’s incompetence has resulted in financial gain for them.

Marilyn Reed

2

David Penning and his staff have been my agents for over 30 years. They have provided. excellent service and respond promptly to my questions.

Chris Hatch

3

Great customer service

Vera McBryde

4

David has been my insurance agents for years. He's helpful, informative, willing to assist and knowledgeable. At times I've had concerns about those he's hired to assist him. They were not always helpful. This office has been around and has seen many changes and has weathered the storm. I like David he's my go to insurance person.

Kyle Price

4

Never returns calls or answers messages, I truly do not understand how this agency is open. Awful experience. Gave more than enough opportunities after being with Mr. Penning for over 25 years. Will be switching agents as early as next week.

Hasher Ulhaq

4

I called here but they do not respond and don't call back even I leave message. I went many times to offise for asking my monthly payment of car insurence but they don't solve properly as they have to do.

Bill Johnson

5

Dave is very professional. I would recommend him to friends and family

	Closed
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	Closed

Philadelphia, PA

David Penning

1990